2020 Webinars

  • An Update for Managing Personnel in the Time of COVID

    December 17, 2020 

    As COVID-19 continues to spread and risk of exposure continues to rise, how do you guide your staff and manage those who have been exposed? What can you encourage (and require) from your staff regarding the COVID-19 vaccine? What updates do you need to know regarding the CARES act and PPP loans as we near the end of the year? Attorneys Jeff Baird and Brad Howard of Brown & Fortunato will cover this and more as they provide an update on personnel management during COVID-19.

    Please note, the recording is not eligible for Continuing Education. 

    Recording | Handout

  • Rutledge v. PCMA Post-Decision Overview

    December 15, 2020 

    Join NCPA for a post-decision overview of the landmark ruling in Rutledge v. Pharmaceutical Care Management Association (PCMA). Hear from the plaintiff, Arkansas Attorney General Leslie Rutledge, NCPA CEO Doug Hoey, along with Rob Smith and Howard Rubin from Katten on the ruling's impact going forward.

    The unanimous (8 to 0) decision ruled in favor of the interests of patients and community pharmacies, who have been fighting for years to regulate pharmacy benefit managers (PBMs), the controversial middlemen that manage prescription drug benefits for health insurers, Medicare Part D drug plans, and large employers. With this ruling, states will have greater authority to protect their local businesses and their patients from PBM overreach.

    Please note, this webinar is not accredited for continuing education.


  • Need-to-Knows for Administering COVID-19 Vaccines

    December 10, 2020 

    NCPA staff experts will review workflow tips, billing and operational considerations, discuss the anticipated timeline and allocation of vaccine from Operation Warp Speed, and share the latest regulatory and legislative movement regarding COVID-19. This non-CE webinar will leave you feeling confident with next steps and tips for ensuring successful workflow and administration of COVID-19 vaccines once they become available.

    Recording | Slides | Fact Sheet

  • HPV and Head and Neck Cancers: Do You Know the Facts? with Tana Necsary Kaefer

     December 8, 2020


    1. Understand the prevalence of certain HPV-related head and neck cancers in the United States

    2. Review recommendations and guidelines from major medical societies

    3. Discuss the importance of educating patients about HPV and HPV-related head and neck cancers

    Speaker Bio:

    Tana Necsary Kaefer graduated with her Doctorate of Pharmacy from MCV/VCU School of Pharmacy and completed an Accredited Community Pharmacy Practice Residency through MCV/VCU School of Pharmacy. Dr. Kaefer has been very involved with growing the immunization programs at all Bremo Pharmacy locations in Richmond, Virginia and was involved recently with a project to increase adult Tdap immunization rates. Dr. Kaefer also serves as a Clinical Assistant Professor in the Department of Pharmacotherapy and Outcomes Science at MCV/VCU School of Pharmacy. In this role she precepts IPPE and APPE students as well as serving as the primary site preceptor for the Bremo Pharmacy Community Pharmacy Residency Program. In 2011, Dr. Kaefer was awarded the Pharmacists Mutual Distinguished Young Pharmacist Award at the VPhA annual meeting.

  • Creating Confidence in COVID-19 Vaccines

    December 3, 2020 

    This webinar will review the new SARS-CoV-2 vaccines in development and how you can gain confidence in recommending them to your patients once authorized by the FDA. The speaker will provide a brief history of vaccine development during past pandemics, discuss the development process for COVID-19 vaccines and address the differences between the vaccine candidates. You will also learn several tips for talking to patients about the potential new vaccines to overcome vaccine hesitancy.

    Recording available on NCPA's new Learning Center here. Use you NCPA account information to log in and access this CE activity.

  • Shared Clinical Decision Making  

    September 10, 2020

    With flu season ramping up, it is the perfect time to assess patients eligible to receive additional vaccines to the flu shot. New recommendations from the CDC state that certain vaccines should be administered based on shared clinical decision making. But what does this mean? 

    Recording available on NCPA's new Learning Center here. Use you NCPA account information to log in and access this CE activity. 

  • Pandemic Preparedness: Best Practices for Addressing COVID-19 in the Community Pharmacy

    This education is supported with an unrestricted educational grant from Merck & Co., Inc.

    COVID-19 is a potential once in a lifetime pandemic that has disrupted the way of living for individuals on a global scale. Even though the scale of the pandemic is something the world may not see again for many years to come there are lessons to be learned for any new outbreak that may occur. This webinar will address some of the lessons learned as well as some best practices as the world continues to maneuver these unprecedented times. Topics will include defining staff roles and responsibilities, staff engagement, motivation and appreciation, recommendations for personal protective equipment in the community pharmacy setting as well as medication delivery and patient communication techniques for promoting social distancing. 

    Recording available on NCPA's new Learning Center here. Use you NCPA account information to log in and access this CE activity.

  • Best Practices for Supporting Patients with Chronic Respiratory Conditions During COVID-19

    This education is supported with an unrestricted educational grant from Merck & Co., Inc.

    Serving as essential, frontline workers of the pandemic, community pharmacists and pharmacy technicians require up-to-date information and best practices for supporting at risk populations and triaging patients. Join our speakers as they address these topics, including counseling points, risks associated with COVID-19 complication and a review of chronic respiratory conditions including asthma, COPD, and chronic cough that may increase risk of COVID-19 complications. This education will allow you and your staff to appropriately triage patients, which will help to reduce the burden felt by hospitals and their staff while simultaneously increasing healthcare access for patients.

    Recording available on NCPA's new Learning Center here. Use you NCPA account information to log in and access this CE activity.

  • A Tale of COVID-19 Testing Success

    August 12, 2020

    Anne Pace, owner of Kavanaugh Pharmacy in Little Rock, Arkansas, has administered over 1,000 COVID-19 rapid tests over the last few weeks. In a live question-and-answer webinar, she’ll discuss her perspective on getting started, the process and integration into her pharmacy workflow, marketing and much more.Pharmacists should be sure to check applicable state laws and regulations related to the content of this webinar


  • Reimagining the Pharmacist's Role in Functional Medicine

    It is evident that patients are tired of being sick and that "a pill for every ill" is not getting them healthy. Part of a new functional medicine series, Thinking Outside the Vial, this webinar will explore how to leverage the Pharmacists' Patient Care Model to provide comprehensive assessments and improve patient outcomes. Join functional pharmacists Lara Zakaria and Suzanne Keyes as they address how using a functional medicine lens can impact chronic conditions.

    FREE on-demand replay of the webinar available here (1.0 hours of CEUs)

    Recording (non-CE) (link to recording for you to download here)

  • Medical Billing 101

    June 10, 2020

    COVID has brought new opportunities and has more pharmacies interested in services that can be billed and paid for outside the PBM, from the medical benefit. Learn the basics on medical billing and the very important do's and the don'ts from experts.

    Recording | Slides

  • An Update on Employee Management During COVID Crisis

    April 10, 2020

    Watch a conversation between NCPA's Kurt Proctor and pharmacy attorneys Jeff Baird and Brad Howard updating the latest guidance on special requirements for managing employees during the COVID-19 pandemic. They discuss employee sick leave and leave for caregiving as well as small business and health care provider exemptions from the new laws.

    Recording | Tip Sheet

    Watch the original March 26 webinar on personnel and employment law matters.

  • Opportunities for Pharmacy Testing during COVID-19

    April 8, 2020 

    Join pharmacy owner Amina Abubaker and her RxClinic pharmacy team as they address opportunities for community pharmacy to do testing during the COVID-19 crisis. During this webinar you will gain an understanding of the different tests in the market, how to interpret results, and how to do due diligence working with potential test suppliers. Implementation and payment mechanisms for testing services will also be covered.

    Recording | Slides 

  • How the CARES Act Can Help Improve Cash Flow and How to Act on It

    April 2, 2020

    The CARES Act includes important relief for small businesses including emergency grants, a forgivable loan program, changes to rules for expenses and deductions meant to make it easier for small businesses to keep employees on the payroll and open for business. Accounting experts, Ollin and Scotty Sykes of Sykes and Co., P.A. will breakdown the bill and outline specific actions you can take as a business owner to take advantage of the many resources available.

    Recording | Slides | NCPA CARES Act Summary | Financial Assistance for Pharmacies

  • COVID-19 Webinar - Addressing Personnel and Safety Issues
  • Collaborative Clinical Services for All Levels - Making the Most of 2020 CMS Updates

    March 11, 2020

    Pharmacy owners must be able to diversify their revenue streams and pursue additional clinical services to support the sustainability of their business. Many pharmacists are not familiar with opportunities for collaborative clinical services that can be offered by partnering with medical practices - this is common because providers have not worked with pharmacists in this capacity before. This webinar will highlight opportunities for collaboration and dive into how CMS revisions for 2020 are providing sustainability and even more opportunities for pharmacists partnering with providers.

    Amina Abubakar, PharmD, AAHIVP, CEO Rx Clinic Pharmacy
    Olivia Bentley, PharmD, CFts, AAHIVP, Executive Director Amity Medical Group


  • Electronic Workflow Solutions and Enhancements 2020

    February 12, 2020 
    Sponsored by National Council for Prescription Drug Programs (NCPDP)

    Electronic, real-time pharmacy claims are possible because pharmacies, payers, and technology vendors developed and are maintaining a communications standard. New workflow solutions and enhancements including “CancelRx”, “RxFill”, and “FillStatus indicator” are important functionality updates that are now available. Additionally, Pharmacist eCare Plans, electronic prior authorization, beta-testing of real-time benefit standards, and a dictionary of codes that eliminate errors from free text entries are recent SCRIPT standards updates from the National Council for Prescription Drug Programs (NCPDP). Join this continuing education webinar to hear from the NCPDP on how these enhancements may benefit your operation.

    Speaker:John Klimek, RPh