EmpowerRx is designed to encourage pharmacy support staff to take the lead in enhancing workplace performance and patient care. Through practical education, the series empowers staff to grow their soft skills that are essential for delivering high-quality clinical services. Each module emphasizes creating a positive and productive work environment in which pharmacy team members can thrive, wherever they are in their career.
EmpowerRx modules
Program structure
Modules can be purchased individually, or you can access the complete EmpowerRx series at a discounted rate when you choose the All-Access Pass.
The modules offer a flexible, on-demand learning format consisting of one introductory webinar (free for NCPA members) and three to four additional 30 min recordings that provide important information.
Empower Performance
Explore key strategies for motivating employees, developing leadership skills, and fostering a high-performing pharmacy team. In this module you will examine practical approaches to staff engagement, coaching techniques, and wellness initiatives to support resilience and reduce burnout.
Introductory session: Optimizing Pharmacy Practice: Self-Care, Motivation, and Leadership for Thriving Teams
Session 1: Top Strategies to Motivate Employees and Build a High-Performing Team – Hashim Zaibak
Session 2: Coaching and Leadership for the Evolving Pharmacy – Joe Greenwood
Session 3: Strategies for Promoting Wellness and Preventing Burnout Amongst Pharmacy Teams – Josh Rimany
Empower Respect
Consider how to elevate your pharmacy practice using vaccinations as a case study. We’ll delve into key areas such as fostering diversity and inclusion, being mindful of differences, and supporting the unique needs of both staff and patients. We’ll also give you tools to optimize time management, set goals, and refine your communication skills to better serve your patients and streamline your processes.
Introductory session: Mastering Vaccination Strategies: Enhancing Communication, Time Management, and Inclusion
Session 1: Promoting Cultural Awareness and Inclusivity in Pharmacy Practice – Chichi Ilonzo Momah
Session 2: Time Management, Prioritization, and Goal Setting Strategies for High-Performing Pharmacy Teams – Renee Price and Josuah Tilus
Session 3: Vaccinating with Hospitality – Patrick Chancy
Empower Action
You will leave equipped with the problem-solving, accountability, and conflict-resolution skills needed to drive workplace success. Through real-world examples and expert insights, this module challenges participants to think critically, embrace change, and uncover new opportunities for pharmacy growth.
Introductory session: Developing a Team Blueprint for Implementing Direct, Non-PBM Billing Opportunities
Session 1: The Art of Productive Conflict: How to Tackle Difficult Workplace Conversations – Amina Abubakar
Session 2: Navigating Challenges: Effective Problem-Solving Techniques for Pharmacy Teams – Brittany Sanders and Taylor Deen
Session 3: Identifying and Exploring Creative Pharmacy Revenue Streams – Jeff Harrell
Session 4: Cultivating Accountability and Workplace Success Amongst Pharmacy Teams – Kevin Mancilla